Preferred Payment: For payment, direct bank transfer is preferable.
Cancellation Policy: I require at least 24 hours notice to cancel or reschedule your lesson. Cancellations made with at least 24 hours notice will incur no fee. Cancellation made less than 24 hours in advance may be charged. No-shows will be charged.
Complaints Procedure: If you have any complaints please contact me directly and I will do my best to resolve any issues.
All Approved Driving Instructors (ADIs) are bound by the DVSA Code of Practice. If your complaint regards professional conduct or safety and remains unresolved after a period of 28 days, you can escalate it directly to the Driver and Vehicle Standards Agency (DVSA) at instructorconduct@dvsa.gov.uk. Please note: The DVSA investigates conduct but cannot resolve financial or refund disputes.